REFERENCES =========================== .. _Ref116465576: .. _tooltip_control_panel_schedules_and_locations_select_scenario_title: Scenario ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ .. _tooltip_control_panel_schedules_and_locations_select_scenario_desc: Visit scenarios are predefined in the system. A scenario is used as a basis for creating a visit schedule. Visit scenario defines the visitor and appointment information collected during the booking or registration. Additionally, it can have scenario specific configurations. NCheck has 10 default scenarios. Each scenario addresses different applications. #. Personal To meet person in the organization. #. Place To visit a place like museum, art gallery, church, temple, Government office. #. Banking To visit financial institution like bank, finance company, etc. #. Events To attends events such as seminar, classes, exhibitions. #. Hotel Visitor access of rooms, restaurants in hotels, restaurants, clubs in a hotel #. Consultancy To meet consultant like a lawyer, doctor, teacher, government officials. #. Smart access Access offices, building by Visitors with electronic ID cards or passports. #. Simple biometrics Allow access to any visitor with a printed/electronic token or biometric. #. Payment Pay bills, advances etc. #. Travel and entertainments Visit cinema, drama, lectures, seminar, games. If an existing scenario is not available for a customer scenario, custom visit scenario can be requested. Custom scenario is required if any of the predefined scenario does not fulfil the customer requirement. In such cases, customers can request a custom scenario for their requirements. The customs scenario is provided as an extension to the server with extension installation guidelines. Refer :ref:`Use extension` section for more details about installing extension. Schedule ^^^^^^^^^^^^^^^^^^^^^^^^^^^ .. _Ref109034463: Schedule quick view ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Schedule quick view shows the overview of the schedule. .. figure:: Images/chapter_references/image1135.PNG :width: 491 :figclass: align-center .. figure:: Images/chapter_references/image1136.PNG :width: 524 :figclass: align-center Schedule quick view for single appointment schedule #. Schedule thumbnail #. Schedule name #. Schedule location #. Schedule start and end date time If the schedule is single appointment schedule, it will show appointment start and end date time. If the schedule is a session schedule, it shows the period starts and end date. .. _Ref109031346: Filter schedules ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Filter schedules simplify appointment creations from online or walk-in kiosks when there are large number of schedules available. Filter schedule view is shown below. This page can be accessed from the following URL. {server}:{port}/web/public/template/schedule_selection_public/html/{customer Code} #. Server Server name #. Port Service port configured on the server. #. Customer code A unique id receives after successful signup for the cloud. .. figure:: Images/chapter_references/image1138.PNG :width: 624 :figclass: align-center NCheck online filter schedules page #. :ref:`Filter view` #. :ref:`Schedule list view` .. _Ref109068211: Filter view --------------------------------------------------- .. figure:: Images/chapter_references/image1140.PNG :width: 578 :figclass: align-center Filter view of online booking page #. Schedule Filter by schedule name #. From Schedules start date #. To Schedules end date #. Search button Search schedules according to the selected filters. .. _Ref109031148: Schedule list view ---------------------------------------------------------- .. figure:: Images/chapter_references/image1142.PNG :width: 654 :figclass: align-center Schedule list view #. :ref:`Schedule view` #. Schedules paging view .. _Ref109031130: Schedule view +++++++++++++++++++++++++++++++++++++++++++++++++++++ .. figure:: Images/chapter_references/image1144.PNG :width: 507 :figclass: align-center #. :ref:`Schedules detail view` #. :ref:`Schedule date view` .. _Ref109031104: Schedule date view """""""""""""""""""""""""""""""""""""""""""""""" Appointments date view shows the dates allows to book appointments. If the schedule is a single appointment schedule, this allows to select appointment date. If schedule Is a session appointment schedule, this allows to select the period appointments should be created. .. figure:: Images/chapter_references/image1145.PNG :width: 413 :figclass: align-center Schedule date view for single appointment schedule .. figure:: Images/chapter_references/image1147.PNG :width: 431 :figclass: align-center Schedule date view for session appointment schedule Appointment date view is shown below. #. Select schedule date/period start date. #. Schedule date quick view Schedule date quick view is showing first 2 appointment dates/period start date of the schedule. To browse all appointment dates/periods select the More button. #. More button More button allows to select appointment date/period from available as shown in :numref:`Ref116979289` and :numref:`Ref116979294` . .. _Ref116979289: .. figure:: Images/chapter_references/image1149.PNG :width: 233 :figclass: align-center Available period list view .. _Ref116979294: .. figure:: Images/chapter_references/image1151.PNG :width: 305 :figclass: align-center Calendar view to select appointment date .. _Ref109031109: Schedules detail view """"""""""""""""""""""""""""""""""""""""""""""""""" Schedule detail view shows the details about selected schedule date to book appointment. .. figure:: Images/chapter_references/image1153.PNG :width: 522 :figclass: align-center Schedule detail view #. :ref:`Schedule quick view` #. Select button Select schedule date and proceed to appointment booking. #. Number of booked/available appointments If the :ref:`Slot occupancy` is equal to 0, this view is showing number of booked appointments for selected schedule date. If the :ref:`Slot occupancy` is greater than 0, this view shows the number of available appointments to book for selected schedule date. .. _Ref109033394: Time slots ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ When the :ref:`Slot time` is greater than 0 when creating schedules as mentioned in :ref:`Add/edit visitor schedules` section, the time slots are available to select when creating appointment as below. .. figure:: Images/chapter_references/image1155.PNG :width: 587 :figclass: align-center Time slot selection view #. Unavailable time slot The time slot is considered as unavailable if, #. Slot end time has passed Visitors are not allowed to book appointments for the slots already ended. #. Time slot is fully booked This applies if the :ref:`Slot occupancy` is greater than 0. Slot is unavailable if the number of appointments for the slot is equals to :ref:`Slot occupancy` #. Time slots start and end time fully overlap with break time when the schedule has break time, which start and end time overlap with the slot start and end time, visitors not allowed to book appointment for the time slot. #. Selected time slot #. Time slot view Time slot view has shown in :numref:`Ref109033505` . #. Break time indicator If the time slot starts and end time is overlap with break start and end time break time indicator will appear. Break time indicator is showing when admin/visitor admin booking appointments as mentioned in :ref:`New appointment` section. #. Time slots start and end time #. Number of booked/available appointments If the :ref:`Slot occupancy` is 0, then the number of booked appointments is showing. If the :ref:`Slot occupancy` is greater than 0, number of available appointments are showing. .. _Ref109033505: .. figure:: Images/chapter_references/image1157.PNG :width: 227 :figclass: align-center Time slot view .. _Ref135912258: Seat selection ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Seat selection is mandatory when booking an appointment if the schedule is created from travel and entertainment scenario. Seats can be configured for schedule as mentioned in :ref:`Pricing configuration` . Once configured the seat selection view will appear when booking the appointment as below. .. figure:: Images/chapter_references/image1159.PNG :width: 489 :figclass: align-center Seat selection view #. Seat legend Following types are available in the seat legend. #. Seat categories All seatings groups are showing in specific color with the group name as configured in the :ref:`Pricing configuration` . #. Occupied seats The seats already booked. #. Reserved seats The seats reserved by someone. Once a seat is reserved, it is not allowed select to book. Reserved seats are shown in the :ref:`Add/edit appointment detail` section. #. Selected seats Selected seats for the appointment. #. Seat direction #. Seat selection view #. Selected seat details All selected seats appeared in this section including number of seats, pricing for each group. .. note:: Seat configuration can be customized as the customer requirement. Refer :ref:`Use extension` section for more details. .. _Ref109034674: .. _Ref135938350: Visitor form ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ The Visitor form is used to take the visitor details when booking appointments. Visitor form can be built as mentioned in :ref:`Visitor detail form builder` section. .. note:: The custom form fields can be delivered to the system as an extension based on customer request. Refer :ref:`Use extension` section for more detail. .. _Ref181630022: Appointment completion ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Once the appointment is made online and registration device, the appointment completion section will be shown. .. figure:: Images/chapter_references/image1161.PNG :width: 657 :figclass: align-center #. :ref:`Schedule quick view` #. The appointment starts and end time. #. Appointment completion status There are 3 appointment completion statuses available. #. Pending approval If :ref:`Automatic approval of visit requests` setting in the schedule is disabled, appointments created by visitors will be shown as pending approval. The administrator should approve the appointment to complete the appointment. #. Pending payment When schedule has a payment configured with payment gateway, payment pending completion page is showing to complete the payment. Once payment is completed the successful completion will be shown #. Successful The appointment is successfully created. #. Fail Fail to create appointment. This can happen when fail to complete the payment through the payment gateway. #. Visitor details #. Pricing details #. Action button Action button appears depending on the appointment completion status. Following action buttons are available by default. #. Pay now button Proceed to the payment gateway if configured. #. Download ticket button Download ticket button appears in the :ref:`booking page` to download the ticket if :ref:`Allow visitors to download pass` setting is disabled in the schedule. #. External executable trigger button External executable trigger will be available once the external executable has configured for the schedule as mentioned in :ref:`Ticket printing view` section. #. Book again button Redirect to book new appointment again. .. note:: Appointment completion page can be configured as per customer requirement.