ERROR MESSAGES =============================== All error messages showing in NCheck Bio Attendance server configuration window, control panel, clients and API are showing in this chapter. In NCheck Bio Attendance, all error messages are identified using error code as mentioned in :ref:`Error code` section and error messages have been divided in to 3 basic error types as mentioned in :ref:`Error types` section. Refer :ref:`Error messages list` section for all available error messages .. _Ref34119774: Error code ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Error code is a 4 digits unique number specified to identify error messages. Refer :ref:`Error types` section for more details about error codes for each error type. .. _Ref34119786: Error types ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ The following error types available across NCheck Bio Attendance server and clients. .. _Ref34120060: Communication errors ----------------------------------------------------------- Error showing in connection failures of NCheck Bio Attendance server and clients. Error code format of the communication message is 1XXX. .. _Ref34120072: Application errors --------------------------------------------------------- NCheck Bio Attendance server and clients specific errors are known as application errors. Error code format of the application errors is 2XXX. .. _Ref34203009: Validation errors -------------------------------------------------------- All input data from NCheck Bio Attendance control panel and clients are validating before send to the server. It will ask to review and correct the inappropriate data with certain error messages. Error code format of the validation errors is 4XXX. Unidentified errors -------------------------------------- Errors other than :ref:`Communication errors` and :ref:`Application errors` are known as unidentified errors. Error code format of the unidentified errors is 4XXX. Common error messages ---------------------------------------- Errors could be appeared in any operation of NCheck Bio Attendance control panel/clients are known as common errors. The error code of common error message is X9XX. .. _Ref38104916: Error messages list ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ .. list-table:: Error messages list of server and clients :widths: 1165 4230 3621 * - Error code - Error message - Description * - 1001 - Could not connect with MYSQL/MSSQL {server url}: {port} server. - This message may appear if the entered database server is not reachable/offline. Contact NCheck Bio Attendance support for more detail. * - 1002 - Could not connect with the email server {host name}: {port}. - Email server may offline or not reachable. * - 1003 - Unable to connect with the FTP server {server name} - The FTP server is not reachable. * - 1901 - Unable to connect with the NCheck Bio Attendance server {server URL} - This message may appear, if #. The Server has stopped #. The server is not reachable from clients in cloud or on-premises mode. * - - - * - 2001 - Trial license has expired. - After the 30days trial period you must obtained a valid license. * - 2002 - License cannot be obtained - The license cannot be obtained if #. The license is not valid #. The internet is not available with the device to verify the license with the licensing server. Refer :ref:`License` section for more details or contact NCheck Bio Attendance support . * - 2003 - The license is already in use. - This message may appear if the license file already in use with another device. In this situation you may #. Deactivate the license in the current device from the `neurotechnology web site `_. #. Purchase valid license from the `web site `_. * - 2004 - The license limit has exceeded. Please contact administrator/ NCheck Bio Attendance support for more details - This message appears if the number of available licenses in the multiple license file/license dongle has exceeded. * - 2005 - No valid NCheck Bio Attendance license has found. - The selected file, license code or dongle has no valid license. * - 2006 - Invalid SSL certificate file. - The selected SSL file should be valid file with system certificate and private key. * - 2007 - Invalid key store password or SSL key alias. - The key store password or SSL key alias of the selected SSL certificate is invalid. * - 2008 - Invalid port number. Please select the valid port. - The selected port is not available. * - 2009 - Port is used by another application. - The added port should not be used by another application to user with NCheck Bio Attendance server. * - 2010 - Invalid SQLite database or password. Please recheck the database file or password. - This message may appear for the selected SQLite database, if #. Selected SQLite database file is not a database file #. Database password is incorrect. * - 2011 - SQLite database migration has failed with following errors. #. Error 1 #. Error 2 - SQLite database migration has been designed to migrate old databases to be compatible with installed NCheck Bio Attendance server. The certain migration rules have been applied in each version. In case of migration failure, it will show the associate error messages with version. Please contact the NCheck Bio Attendance for more details. * - 2012 - {database name} could not be found. - The database name is not available in the MYSQL/MSSQL server. * - 2013 - Invalid MYSQL/MSSQL username and password. - This message may appear if, #. Entered username has not existed #. Username or Password is incorrect. #. Entered user does not have administrator privileges. * - 2014 - Data restore has been failed. Invalid backup file. - In order to restore backup, the backup file should be available with all data as mentioned in :ref:`Data backup and restore` section. * - 2015 - Data restore has been failed. Could not decrypt the file with the given password. - Backup decrypt password is incorrect. Please try with correct password again. * - 2017 - Could not connect with the email server {host}: {port}. Invalid username or password. - This message may appear for the email server if #. The username has not existed #. Incorrect username and password * - 2018 - Invalid username or password. - This message may appear if #. The username has not existed Contact the administrator or NCheck Bio Attendance support for more details. #. Incorrect password Reset the password if you don not remember the password. * - 2019 - Could not find the user associated with {email address} email address. - This message may appear if the NCheck Bio Attendance could not able to the find the user associated with the email when reset password. Contact Administrator for more details. * - 2020 - Selected file is not a valid image file. - All image files must be valid images file with allowed image extensions. * - 2021 - Employee code already exists. - Employee code could not be duplicated. * - 2022 - Barcode ID is already available for different user - Barcode id could not be duplicated with barcode id of another user. * - 2023 - RFID is already available for different user - RFID could not be duplicated with barcode id of another user. * - 2024 - Could not enroll selected face/finger/iris image. - This error may appear if, #. The :ref:`Enrollment threshold` has not satisfied #. The face/fingerprint image has not satisfied the :ref:`Face confidence` / :ref:`Face quality` / :ref:`Fingerprint quality` . Please contact NCheck Bio Attendance support form more details. * - 2025 - Capture face with enough lighting - The face image should be clear enough for extraction. If the captured image is not clear this message will appear. * - 2026 - The biometric image has already enrolled for another user - A biometric image could not be * - 2027 - User group code has already existed. - The user group code could not be duplicated. * - 2028 - The shift name has already existed. - Shift name could not be duplicated. * - 2029 - The roster name has already existed. - Roster name could not be duplicated. * - 2030 - The holiday name has already existed for the selected date. - Could not add same holiday for the same date. * - 2031 - You already have applied the leave(s) for start date – end date. - Multiple leaves could not be added in same day. * - 2032 - Could not exceed the available number of leaves for {leave type name} leave type. - Cannot exceed the number of available leave in each leave type when add leaves. Refer :ref:`Configure leave type` section to change number of leaves in each leave type or :ref:`Leave entitlement` section to change the leaves for particular user. Users, Contact administrator for more details. * - 2033 - A roster item already existed on {date} with {shift name} shift and {user group name} user group. - A roster item cannot be duplicate with date, shift name and user group name. * - 2034 - {user 1, user 2….} user(s) have been added as additional staff for the {shift name} shift on {date}. - Cannot duplicate user as additional staff for the selected shift and date. * - 2035 - Failed to email registration token. - This message may appear if, #. The :ref:`Email notification settings` has not configured. #. No email has available for the user * - 2036 - Peripheral configuration name has already existed. - Peripheral name could not be duplicated. * - 2037 - Could not record events. The device has been blocked - Clocked devices are not allowed for enroll biometrics and record events. This message appeared when the devices is blocked. Refer :ref:`Block/unblock device/API` section for more details. * - 2038 - Could not enroll events. The device has been blocked - * - 2039 - Could not capture barcode. The device has been blocked - * - 2040 - Could not capture RFID. The device has been blocked - * - 2041 - The API has been blocked - This message appears when the API is blocked. Refer :ref:`Block/unblock device/API` section for more details * - 2042 - Could not record events. The user has been blocked - Blocked users are not allowed to record attendances. Refer :ref:`Block/unblock users` section for more details of block/unblock users. * - 2043 - Could not record event. Check-in time has restricted - Event cannot record when the check-in time is not in the check-in restricted interval. Please refer :ref:`Add/Edit shifts` section for more details. * - 2044 - Could not record event. Check-out time has restricted - Event cannot record when the check-out time is not in the check-out restricted interval. Please refer :ref:`Add/Edit shifts` section for more details. * - 2045 - Could not email reports for the recipients - This message may appear if the :ref:`Email notification settings` has not configured. * - 2046 - Invalid FTP file path - This message appears if the selected FTP path is not existed. * - 2047 - Invalid FTP username or password - This message may appear if, #. Username has not existed for the given FTP #. Incorrect password * - 2048 - Biometric re-extraction has failed on following images. #. {images list} - This error may appear if, #. The :ref:`Enrollment threshold` has not satisfied #. The face/fingerprint image has not satisfied the :ref:`Face confidence` / :ref:`Face quality` / :ref:`Fingerprint quality` . Please contact support for more details. * - 2049 - Your current subscription has blocked. Please settle the outstanding amount and try again. - You are not allowed to change the plan without paying outstanding amount of the current plan. * - 2050 - Customer has blocked. Please contact support. - The customer can be blocked, if #. If the credit period of the subscription has passed. Please pay the outstanding amount to enable the account. If the customer account has been blocked by NCheck Bio Attendance system administrator. Please contact NCheck Bio Attendance support for more details. * - 2051 - Failed to register with the NCheck Bio Attendance server {server URL} - Make sure that the server is running. * - 2052 - Failed to register with the registration code - Make sure that the registration code is correct. Delete the existing registration code and generate new one in case if you cannot register. * - 2053 - The registration token has already been used. Please generate new registration code or contact administrator. - The registration token can use to register a single device. * - 2054 - Could not discover the NCheck Bio Attendance server URL. - The server discovery button of the clients in on-premises mode is working if the server and clients are operating within the same local area network. Otherwise this message will be shown. * - 2055 - Device has not registered. Please register the device first. - The device should be enrolled before record attendances. Please refer :ref:`Register clients` section for more details. * - 2056 - The location is restricted. You are not allowed record attendance from this location - User is not allowed to record attendances in restricted locations. Refer :ref:`Location restrictions` section for more details. * - 2057 - You have already checked-in/checked-out. Please try again in {number of seconds} seconds. - NCheck Bio Attendance clients is not allowed record events in certain time interval defined by the administrator to avoid duplicates events. * - 2058 - Attendances time has restricted. Please contact administrator for more details. - The attendance time is restricted if #. No Valid shift available for the event #. Overtime restriction has added Please contact administrator for more details. Standalone users please contact NCheck Bio Attendance support. * - 2059 - No match found. Please make sure that face/fingerprint/iris templates have been enrolled before record attendance. - The biometric used to record event is not matching with the enrolled biometrics in the server. Please contact administrator to enroll your face to record attendances. Standalone users please contact NCheck Bio Attendance support. * - 2060 - Failed to identify the face/fingerprint/iris. Please try again. - This message appears in case of face extraction in the server side. Please contact the administrator if you receive this message continuously. Standalone users please contact NCheck Bio Attendance support. * - 2061 - Data restore has been failed. Invalid backup file. - To restore data successfully, any file(s) or key value pairs in backup file(s) should not be altered. Otherwise data restore can be failed. Refer :ref:`Data backup and restore` section or :ref:`Database backup and restore` section for clients * - 2062 - Data import failed. Invalid password. - The password must be correct to import the file. * - 2063 - Data import failed. The selected file could not be imported. - The CSV files guidelines must be fulfilled as mentioned in :ref:`Data import/export` to import data successfully. * - 2064 - Could not record attendances. Invalid user id input. - Attendances may fail if, the employee id/barcode/RFID does not match with users. * - 2065 - Could not record attendances. Peripherals are not ready. Please try again. - NCheck Bio Attendance Standard client may require time to initialize/refresh all connected peripherals. * - 2066 - Invalid password. Check the password again. - The message could be appeared when try to sign in the clients standalone/offline control panel. * - 2067 - User not allowed to Check-in while on Restricted Leave! - User check-ins can be limit for the user group premises. If the check-in count is greater than the maximum occupancy for group premises, check-in will be restricted. Refer :ref:`Maximum occupancy for group premises` setting for more details. * - - - * - 3001 - Mobile/telephone number is not valid for the selected country/region. Please recheck again. - The telephone/mobile number should be followed the certain format according to the selected country/region. * - 3002 - Email address is not valid. - The email address should be followed the correct format. * - 3003 - Password does not match. - Password and confirmation password should be equal. * - 3004 - Password must contain at least 6 characters with one number. - Every password has defined in NCheck Bio Attendance control panel and clients must contain 6 characters and one digit for enhance the security. * - 3005 - Barcode scanner could not be found. - This message may appear if #. The connected barcode scanner is not compatible with the device #. No barcode scanner has connected with the device Refer :ref:`Other` section for more details. * - 3006 - RFID scanner Could not be found - This message may appear if #. The connected RFID scanner is not compatible with the device #. No RFID scanner has connected with the device Refer :ref:`Other` section for more details. * - 3007 - Camera could not be found. - This message may appear if #. The connected camera is not compatible with NCheck Bio Attendance #. No camera has connected with the device. Refer :ref:`Face` section form more details. * - 3008 - Fingerprint scanner could not be found - This message may appear if, #. The connected fingerprint scanner is not compatible with NCheck Bio Attendance #. No fingerprint scanner has connected with the device. Refer :ref:`Fingerprint` section for more details. * - 3009 - Iris scanner could not be found - This message may appear if, #. The connected Iris scanner is not compatible with NCheck Bio Attendance #. No Iris scanner has connected with the device. Refer :ref:`Iris` section for more details * - 3010 - Could not record overtime. Overtime should not be greater than the max overtime hours. - Overtime hours could not exceed the max overtime hours. * - 3011 - Only 5 decimal places are allowed in latitude and longitude values. - For latitude and longitude values, 5 decimal places accuracy is allowed. Round the values if it exceeds the 5 decimal places. * - 3012 - Current password is incorrect - To change the password of the clients standalone control panel, the correct current password should be given. * - - - * - - - * - - - * - 4001 - Unidentified error occurred during data backup. Please contact administrator or NCheck Bio Attendance support for more details. - This message could be appeared when unidentified error occurred within the system. Contact administrator or NCheck Bio Attendance support for more details. * - 4002 - Unidentified error occurred during data restore. Please contact administrator or NCheck Bio Attendance support for more details. - * - 4003 - Unidentified error occurred during data import. Please contact administrator or NCheck Bio Attendance support for more details. - This message could be appeared when unidentified error occurred in the system. Contact administrator or NCheck Bio Attendance support for more details. * - 4004 - Unidentified error occurred during data export. Please contact administrator or NCheck Bio Attendance supportfor more details. -