ERROR MESSAGES

All error messages showing in NCheck server configuration window, control panel, clients and API are showing in this chapter. In NCheck, all error messages are identified using error code as mentioned in Error code section and error messages have been divided in to 3 basic error types as mentioned in Error types section. Refer Error messages list section for all available error messages

Error code

Error code is a 4 digits unique number specified to identify error messages. Refer Error types section for more details about error codes for each error type.

Error types

The following error types available across NCheck server and clients.

Communication errors

Error showing in connection failures of NCheck server and clients. Error code format of the communication message is 1XXX.

Application errors

NCheck server and clients specific errors are known as application errors. Error code format of the application errors is 2XXX.

Validation errors

All input data from NCheck control panel and clients are validating before send to the server. It will ask to review and correct the inappropriate data with certain error messages. Error code format of the validation errors is 4XXX.

Unidentified errors

Errors other than Communication errors and Application errors are known as unidentified errors. Error code format of the unidentified errors is 4XXX.

Common error messages

Errors could be appeared in any operation of NCheck control panel/clients are known as common errors. The error code of common error message is X9XX.

Error messages list

Table 69 Error messages list of server and clients

Error code

Error message

Description

1001

Could not connect with MYSQL/MSSQL {server url}: {port} server.

This message may appear if the entered database server is not reachable/offline. Contact NCheck support for more detail.

1002

Could not connect with the email server {host name}: {port}.

Email server may offline or not reachable.

1003

Unable to connect with the FTP server {server name}

The FTP server is not reachable.

1901

Unable to connect with the NCheck server {server URL}

This message may appear, if

  1. The Server has stopped

  2. The server is not reachable by clients in cloud or on-premises mode.

2001

Trial license has expired.

After the 30-day trial period you must obtain a valid license.

2002

License cannot be obtained

The license cannot be obtained if

  1. The license is not valid

  2. The internet is not available with the device to verify the license with the licensing server.

Refer License section for more details or contact NCheck support .

2003

The license is already in use.

This message may appear if the license file is already in use with another device. In this situation you may

  1. Deactivate the license in the current device from the neurotechnology web site.

  2. Purchase valid license from the web site.

2004

The license limit has exceeded. Please contact the administrator/ NCheck support for more details

This message appears if the number of available licenses in the multiple license file/license dongle has exceeded.

2005

No valid NCheck license has found.

The selected file, license code or dongle has no valid license.

2006

Invalid SSL certificate file.

The selected SSL file should be a valid file with system certificate and private key.

2007

Invalid key store password or SSL key alias.

The key store password or SSL key alias of the selected SSL certificate is invalid.

2008

Invalid port number. Please select the valid port.

The selected port is not available.

2009

Port is used by another application.

The added port should not be used by another application to user with NCheck server.

2010

Invalid SQLite database or password. Please recheck the database file or password.

This message may appear for the selected SQLite database, if

  1. Selected SQLite database file is not a database file

  2. Database password is incorrect.

2011

SQLite database migration has failed with the following errors.

  1. Error 1

  2. Error 2

SQLite database migration has been designed to migrate old databases to be compatible with installed NCheck server. Certain migration rules have been applied in each version. In case of migration failure, it will show the associate error messages with version. Please contact the NCheck for more details.

2012

{database name} could not be found.

The database name is not available in the MYSQL/MSSQL server.

2013

Invalid MYSQL/MSSQL username and password.

This message may appear if,

  1. Entered username has not existed

  2. Username or Password is incorrect.

  3. Entered user does not have administrator privileges.

2014

Data restore has failed. Invalid backup file.
To restore backup, the backup file should be available with all data

as mentioned in Restore database section.

2015

Data restore has failed. Could not decrypt the file with the given password.

The backup decrypt password is incorrect. Please try with the correct password again.

2017

Could not connect with the email server {host}: {port}. Invalid username or password.

This message may appear for the email server if

  1. The username has not existed

  2. Incorrect username and password

2018

Invalid username or password.

This message may appear if

  1. The username has not existed

    Contact the administrator or NCheck support for more details.

  2. Incorrect password

    Reset the password if you don not remember the password.

2019

Could not find the user associated with {email address} email address.

This message may appear if the NCheck could not be able to find the user associated with the email when reset password. Contact the Administrator for more details.

2020

Selected file is not a valid image file.

All image files must be valid images file with allowed image extensions.

2021

Employee code already exists.

Employee code could not be duplicated.

2022

Barcode ID is already available for different user

Barcode id could not be duplicated with barcode id of another user.

2023

RFID is already available for different user

RFID could not be duplicated with barcode id of another user.

2024

Could not enroll selected face/finger/iris image.

This error may appear if,

  1. The Enrollment threshold has not satisfied

  2. The face/fingerprint image has not satisfied the Face confidence / Face quality / Fingerprint quality .

Please contact NCheck support form more details.

2025

Capture face with enough lighting

The face image should be clear enough for extraction. If the captured image is not clear this message will appear.

2026

The biometric image has already been enrolled for another user

A biometric image could not be

2027

User group code already exists.

The user group code could not be duplicated.

2028

The shift name has already existed.

Shift names could not be duplicated.

2029

The roster name has already existed.

Roster name could not be duplicated.

2030

The holiday name has already existed for the selected date.

Could not add same holiday for the same date.

2031

You already have applied for the leave(s) for start date – end date.

Multiple leaves could not be added on the same day.

2032

Could not exceed the available number of leaves for {leave type name} leave type.

Cannot exceed the number of available leaves in each leave type when add leaves. Refer Configure leave type section to change number of leaves in each leave type or Configure leave type section to change the leaves for user. Users, Contact administrator for more details.

2033

A roster item already existed on {date} with {shift name} shift and {user group name} user group.

A roster item cannot be duplicated with date, shift name and user group name.

2034

{user 1, user 2….} user(s) have been added as additional staff for the {shift name} shift on {date}.

Cannot duplicate user as additional staff for the selected shift and date.

2035

Failed to email registration token.

This message may appear if,

  1. The Email notification settings has not been configured.

  2. No email is available for the user

2036

The name of a peripheral configuration has already existed.

The peripheral name could not be duplicated.

2037

Could not record events. The device has been blocked

Clocked devices are not allowed for enrolling biometrics and record events. This message appeared when the devices is blocked. Refer block/unblock device as mentioned in Device detail view section for more details.

2038

Could not enroll events. The device has been blocked

2039

Could not capture barcode. The device has been blocked

2040

Could not capture RFID. The device has been blocked

2041

The API has been blocked

This message appears when the API is blocked. Refer block/unblock device as mentioned in Device detail view section for more details

2042

Could not record events. The user has been blocked

Blocked users are not allowed to record attendances. Refer Block/unblock section for more details of block/unblock users.

2043

Could not record the event. Check-in time has restricted

Event cannot record when the check-in time is not in the check-in restricted interval. Please refer Add/edit shift section for more details.

2044

Could not record the event. Check-out time has restricted

Event cannot record when the check-out time is not in the check-out restricted interval. Please refer Add/edit shift section for more details.

2045

Could not email reports for the recipients

This message may appear if the Email notification settings has not configured.

2046

Invalid FTP file path

This message appears if the selected FTP path does not exist.

2047

Invalid FTP username or password

This message may appear if,

  1. Username does not exist for the given FTP

  2. Incorrect password

2048

Biometric re-extraction has failed on following images.

  1. {images list}

This error may appear if,

  1. The Enrollment threshold has not satisfied

  2. The face/fingerprint image has not satisfied the Face confidence / Face quality / Fingerprint quality .

Please contact support for more details.

2049

Your current subscription has blocked. Please settle the outstanding amount and try again.

You are not allowed to change the plan without paying outstanding amount of the current plan.

2050

Customer has blocked. Please contact support.

The customer can be blocked, if

  1. If the credit period of the subscription has passed. Please pay the outstanding amount to enable the account.

If the customer account has been blocked by NCheck system administrator. Please contact NCheck support for more details.

2051

Failed to register with the NCheck server {server URL}

Make sure that the server is running.

2052

Failed to register with the registration code

Make sure that the registration code is correct. Delete the existing registration code and generate new one in case you cannot register.

2053

The registration token has already been used. Please generate new registration code or contact administrator.

The registration token can be used to register a single device.

2054

Could not discover the NCheck server URL.

The server discovery button of the clients in on-premises mode is working if the server and clients are operating within the same local area network. Otherwise, this message will be shown.

2055

Device has not registered. Please register for the device first.

The device should be enrolled before record attendances. Please refer Register clients section for more details.

2056

The location is restricted. You are not allowed record attendance from this location

User is not allowed to record attendances in restricted locations. Refer Location restrictions section for more details.

2057

You have already checked-in/checked-out. Please try again in {number of seconds} seconds.

NCheck clients are not allowed to record events in certain time interval defined by the administrator to avoid duplicates events.

2058

Attendances time has been restricted. Please contact the administrator for more details.

The attendance time is restricted if

  1. No Valid shift is available for the event

  2. Overtime restriction has been added

Please contact the administrator for more details. Standalone users please contact NCheck support.

2059

No match was found. Please make sure that face/fingerprint/iris templates have been enrolled before record attendance.

The biometric used to record events does not match with the enrolled biometrics in the server. Please contact administrator to enroll your face to record attendances. Standalone users please contact NCheck support.

2060

Failed to identify the face/fingerprint/iris. Please try again.

This message appears in case of face extraction in the server side. Please contact the administrator if you receive this message continuously. Standalone users please contact NCheck support.

2061

Data restore has failed. Invalid backup file.

To restore data successfully, any file(s) or key value pairs in backup file(s) should not be altered. Otherwise, data restore can fail. Refer Backup data section for more details.

2062

Data import failed. Invalid password.

The password must be correct to import the file.

2063

Data import failed. The selected file could not be imported.

The CSV files guidelines must be fulfilled as mentioned in Import and Export information to import data successfully.

2064

Could not record attendances. Invalid user id input.

Attendances may fail if the employee id/barcode/RFID does not match users.

2065

Could not record attendances. The peripherals are not ready. Please try again.

NCheck Admin client may require time to initialize/refresh all connected peripherals.

2066

Invalid password. Check the password again.

The message could appear when trying to sign in the client’s standalone/offline control panel.

2067

User not allowed to Check-in while on Restricted Leave!

User check-ins can be limited for the user group premises. If the check-in count is greater than the maximum occupancy for group premises, check-in will be restricted. Refer Maximum occupancy for group premises setting for more details.

3001

Mobile/telephone numbers are not valid for the selected country/region. Please recheck again.

The telephone/mobile number should be followed the certain format according to the selected country/region.

3002

Email address is not valid.

The email address should be followed the correct format.

3003

Password does not match.

Password and confirmation password should be equal.

3004

Password must contain at least 6 characters with one number.

Every password has defined in NCheck control panel and clients must contain 6 characters and one digit for enhance the security.

3005

Barcode scanner could not be found.

This message may appear if

  1. The connected barcode scanner is not compatible with the device

  2. No barcode scanner has connected with the device

Refer Id peripherals section for more details.

3006

RFID scanner Could not be found

This message may appear if

  1. The connected RFID scanner is not compatible with the device

  2. No RFID scanner has connected with the device

Refer Id peripherals section for more details.

3007

The camera could not be found.

This message may appear if

  1. The connected camera is not compatible with NCheck

  2. No camera has connected with the device.

Refer Face section form more details.

3008

Fingerprint scanner could not be found

This message may appear if,

  1. The connected fingerprint scanner is not compatible with NCheck

  2. No fingerprint scanner has connected with the device.

Refer Fingerprint section for more details.

3009

Iris scanner could not be found

This message may appear if,

  1. The connected Iris scanner is not compatible with NCheck

  2. No Iris scanner has connected with the device.

Refer Iris section for more details

3010

Could not record overtime. Overtime should not be greater than the max overtime hours.

Overtime hours could not exceed the max overtime hours.

3011

Only 5 decimal places are allowed in latitude and longitude values.

For latitude and longitude values, 5 decimal places accuracy is allowed. Round the values if it exceeds the 5 decimal places.

3012

The current password is incorrect

To change the password of the clients standalone control panel, the correct current password should be given.

4001

Unidentified errors occurred during data backup. Please contact administrator or NCheck support for more details.

This message could appear when unidentified error occurred within the system. Contact administrator or NCheck support for more details.

4002

Unidentified errors occurred during data restore. Please contact administrator or NCheck support for more details.

4003

Unidentified errors occurred during data import. Please contact administrator or NCheck support for more details.

This message could appear when unidentified error occurred in the system. Contact administrator or NCheck support for more details.

4004

Unidentified errors occurred during data export. Please contact administrator or NCheck support for more details.