INSTALLING AND ACTIVATION

NCheck software is available for following platforms

1. Windows

2. Linux

3. Android

4. iOS

Table 4 NCheck software supportable platforms

	Server	Admin Client	Attend Client	Source
Windows				Windows installer
Windows				Windows docker image
Linux				Linux docker image
Android				Google Paly Store and APK download
iOS				Apple App Store

Install for windows

Download windows installer from https://www.ncheck.net web site. This installer has following components

1. NCheck Server

2. NCheck Admin Client

3. NCheck Attend client

Note

NCheck Server installation also installs NCheck Admin client. NCheck Attend client and Admin client cannot be installed together. Administrator privilege is required to install NCheck on windows.

Note

Before install NCheck for Windows, make sure that you have installed the latest Windows updates in your computer.

To proceed with the installation, execute the downloaded installation file. It will proceed you through the following screens.

1. Accept NCheck license and agreement.

   

   Figure 24 License agreement dialogue

2. Select Next button

3. The components need to be installed. NCheck server and NCheck Admin can be installed together or separately. NCheck Attend client can be installed separately from other components

   

   Figure 25 Select components dialogue

4. Select Next button

5. Select Create a desktop shortcut option to create a shortcut to open NCheck client application if installed

   

   Figure 26 Select additional tasks

6. Select Next button

7. Review the install configuration before install the NCheck.

   

   Figure 27 Ready to install dialogue

8. Select Install button to install application

9. Once installation completed successfully, completion dialog will be shown as below. In the completion dialogue, you will be asked to

   1. Start NCheck Server configuration

   2. Run NCheck client

   3. View the User’s Guide

      

      Figure 28 Completed dialogue

10. Select Finish button

Install server for Windows

To install NCheck server

1. Follow the Install for windows section above.

2. Select “NCheck Server” component as showing in Figure 33 Select components dialogue. It will also allow to select NCheck Admin Client component.

3. If this installation is an update of the existing installation it may ask to stop running tasks.

   

   Figure 29 Server licensing dialogue

   

   Figure 30 Server setup dialogue

4. In the completion of the installation it will guide you to activate a license as showing in Figure 30 ..Please refer “License Activation” section for more details.

5. In installation completion, it will show the server installation completion dialog as showen in Figure 36

6. In successful completion, the Server will be installed, and the server icon will be appearing in the Windows system tray as shown in Figure 39 .

   

   Figure 31 Tray icon

Install client For Windows

1. Follow the Install for windows section above

2. If this installation is an update of existing installation it may ask to stop running tasks

   

   Figure 32 Client setup completed dialogue

   

   Figure 33 Client setup dialogue

3. In installation completion, it will show the client installation completion dialogue as showen in Figure 311 in the completion window, You have following options

   1. Run NCheck client

   2. View the User’s Guide

Install for Linux

Follow this link to set up docker image for Linux. Refer Install On-premises server on Linux section for more details.

Install client for Android

Download and install NCheck Admin or NCheck Attend client from Google play store or APK download from https://www.ncheck.net/free-trials/.

Install NCheck Attend client for iOS

Install NCheck Attend client from Apple App Store.

Use extension

NCheck features can be extended or customized based on the customer requirements. The extended/customized features are provided as an extension(extension.jar) to the system. To place the extension,

1. Stop the server from the trey application menu as mentioned in Tray icon menu section.

2. Places the extension.jar in the root directory of the NCheck installation folder. For an example if the server has installed in C:Program FilesNeurotechnologyNCheck Visitor Management, the path of the extension.jar will be C:Program FilesNeurotechnologyNCheck Visitor Managementextension.jar

3. Start the server from the trey application menu as mentioned in Tray icon menu section.

Note

NCheck is validating the provided extension when server start using the filter signature due to the security concern.

Activation

NCheck Software licenses and Cloud subscription plan for different components are shown below.

Table 5 licenses and Cloud subscription plan for different components

Component	License/Plan
Server	Cloud	Monthly Subscription for a Plan
	On-Premises	License for no of users
Client	Attend	Free
	Admin	License

Cloud plans

After signing up for NCheck Cloud server account, user will be offered a free subscription. Account administrator can be changed to below plan. Refer pricing page for more information about cloud plans.

On-premises server and Admin client licenses

New installation of NCheck on-premises server and Admin client can be used for one-month trial period. After the expiration of the trial period, a valid license should be activated. Please contact us to purchase license for on-premises server and Admin clients.

License activation/deactivation

License Manager

The License manager option is used to activate licenses. License manager can be launched as below

1. NCheck on-premises server as shown in Figure 36

2. NCheck clients for Windows as shown in Figure 35

   1. NCheck Admin client for Windows

   2. NCheck Surveillance client for Windows

3. NCheck Android clients as shown in Figure 34

   1. NCheck Admin client for Android

   2. NCheck Guard client for Android

      

      Figure 34 Licensing manager option of the Android clients

      

      Figure 35 Licensing manager option of the Windows clients

      

      Figure 36 Licensing manager option of the on-premises server

License Manager views are shown below

Figure 37 License manager view

1. Current activated license details

   1. Current license type

      Refer License types section for more details

   2. License status

      As obtained or not

   3. License expiration date if exist

2. Current activation

   Current activation as trial or non-trial.

3. Activation option

   If the current activation is non-trial, select activation option for available

   1. License text

   2. License file

   3. Dongle

      This option available for Windows only.

4. License field

   Field to enter/select license text/license

5. Activate button

   Activate the selected license. The possible error messages are shown below.

6. Deactivate button

   Deactivate the current license if the license is serial. Refer License deactivation section for more details.

Table 6 Error messages of the server and client lances activation

Error code	Error message
2001	Trial license has expired.
2002	License cannot be obtained
2003	The license is already in use.
2004	The license limit has exceeded. Please contact administrator/ NCheck support
2005	No valid NCheck license has found.

Note

Note: After activating NCheck Android client license, the application should be restated after clear from the memory.

License types

Following license types are available to activate the Admin clients for Windows and Android, Windows Surveillance client.

1. Trial

   NCheck can use for 30 days period in the trial mode. An internet connection is required to activate the license and constant internet connection is required to maintain the activation. After the trial period, NCheck should be activated with a valid license.

2. License

   License can be NCheck Serial number or internet license. It requires an internet connection to activate both licenses. After activation using serial number application can be used without internet. But if activation is performed using internet license, application must be connected with internet in order to validate the license. Application can be activated either the selecting the license file or license text.

3. Dongle

   NCheck server and Windows client can be activated using activation dongle. Please contact NCheck support team for more details.

License deactivation

NCheck Internet and serial licenses work only in a specific device on which activation was carried out (unique hardware Id for this device is generated). But in some cases, a license should be stopped (deactivated) on this device and activated again. Deactivation is required in the following cases,

1. When you need to transfer another device

2. Device in which license was activated is malfunctioned.

3. Hardware components such as processors or hard disk have been changed.

4. User changed a device (a computer).

5. In Android 10 or later OS, it is strongly recommended to deactivate the serial number license, in case of re-installing the application. Deactivate the license before uninstalling and activate again after re-installing.

6. Also, it is strongly recommended to deactivate a license before reinstalling an operating system or installing a different OS version.

Deactivation should be performed on the same device where it was activated. When you have an internet connection, a license will be deactivated automatically. When a device is not connected to the internet, user will be asked a location within the device to save Deactivation ID, which can be used with the license file to deactivation uploading to the Neurotechnology website. To deactivate the license,

1. Select the Deactivate button

2. If the device is not connected to the internet, you will be asked to select a location in the device to save the deactivation id file

3. Upload the file with the serial number file to the Neurotechnology web site. Table 7 shows error messages that could appear for license deactivation.

Table 7 Error messages of NCheck server and client license deactivation

Error code	Error message
2005	No valid NCheck license has found.
2006	License deactivation has failed. The license has not been activated.